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Frequently asked questions

Frequently asked questions about Spotfire security

  • What is the impact of the vulnerabilities in a security advisory?

    For detailed information on the vulnerability, please see the security advisory.


    Where can I get software updates?

    Customers with current maintenance for the affected products can obtain product updates through their standard Spotfire fulfillment channel (primarily the TIBCO eDelivery Download site), TIBCO Cloud Spotfire or the AWS Marketplace as appropriate.


    How will customers who receive Spotfire software via OEM partners be affected?

    Customers of OEM partners can receive new versions and hot fixes from their OEM partners. Please contact your OEM partner for updates.


    What is Spotfire doing to prevent future security issues?

    Spotfire takes security very seriously. We perform rigorous testing for every product release, as well as code audits, structured walkthroughs and peer reviews. Spotfire has identified security vulnerabilities in products during internal testing and reviews and corrected them prior to release. Spotfire constantly evaluates and augments its security measures and will continue to do so.


    Where can I get more information?

    Product advisories can be accessed from the Security Advisories for Spotfire Products web page.

    Customers with a current maintenance contract with Spotfire can log a case with Spotfire Support. Maintenance customers can also view and subscribe to product-specific Knowledge Base articles, including Security Announcements, on the Support site.

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