How do I remove a service from Spotfire 7.5 when it is stuck at "installing" status

[Mark Roy]

I've installed a Spotfire 7.5 server and added a node with WebPlayer and Automation Services services, however one of the AS services is stuck in the "Installing service" state. I am unable to delete or edit the service, I can only Rename it.

Any ideas to get rid of it

[Previn Chetty 3]

Hi Mark,

I had this very same issue, yes 4 years later. Spotfire Version 10.7

I see that nobody responded to you and I too struggled to get this removed. I could not find any real assistance/guidance on the community.

I hope this helps someone else going forward

I eventually did get this removed, there are two options from what I saw:

 

1> CMD

https://docs.tibco.com/pub/spotfire_server/7.13.0/doc/html/TIB_sfire_server_tsas_admin_help/GUID-B4820538-E8B4-4F98-9D9D-D0E33151A430.html

*Ididn't have much luck with this

 

2> DATABASE

I simply removed the node from the spotfire_server database on the MSSQL instance. You will need to attain your Node's ID first then run the below script.

DELETE FROM [spotfire_server].[dbo].[NODE_SERVICES]

WHERE ID = 'THE NODE'SID'

Once this was deleted, it took a few minutes and thereafter this Node was removed for me and the relevant updates of this node's deletion propogated through automatically by Spotfire.