Joseph Huang Posted February 10, 2020 Share Posted February 10, 2020 Hi supporter, Would you help this issue, pls I've made job build task to run on spotfire server 7.11. This taskworked when runninglocally. But, it had been in status "Loading Application" till "Cancel"is clicked. Thelog file of automation service showthis taskwas queued, and in progress. The log file of spotfire show this task(the same id) show it's been submitted. Access.log file show this job id repeated. What's the problem, or how to trace the root causes Thanks! Link to comment Share on other sites More sharing options...
Khushboo Rabadia Posted February 11, 2020 Share Posted February 11, 2020 Can you raise support case for this issue. It seems this issue needs to be investigated to see if any external component is affecting this behavior. Link to comment Share on other sites More sharing options...
Joseph Huang Posted February 12, 2020 Author Share Posted February 12, 2020 Hi , Thanks for response! What further information I need to offer as a "support case" Thanks! Link to comment Share on other sites More sharing options...
Khushboo Rabadia Posted February 12, 2020 Share Posted February 12, 2020 You can provide detailed case description and logs in support case and respective engineer will reach out to help on this issue. Link to comment Share on other sites More sharing options...
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