Li Howe Posted September 9, 2019 Share Posted September 9, 2019 What do others in the community use to on-board new end users and make sure they're totally able to make best use of self-service dxps The majority of my user base are remote users, and I'ma team of one which puts quite a lot of limits on resource - personally on-boarding people even via webinars or other direct interaction isn't realistic. At the moment I'm using a combination of text areasand annotations within the dxp itself to describe what users are seeing, and an accompanying PowerPoint to walk them through. I've chosen not to do a step-by-step navigation because the dxp is ultimately for self-service exploration, and users need to be able to jump around once they're comfortable; but that still leaves the initial 'self-training' which I'm keen to make better. I've been considering an interactive on-boarding tool, since all my users will only ever use Web Player.Interested to hear if that's worked for anyone else, or whether there are other options people could recommend Link to comment Share on other sites More sharing options...
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