Spotfire Analyst 7.8 Installation Failure

[Bradley Hooker]

Dear Sir or Madam

I recently encountered an issue with installing Spotfire Analyst 7.8. I received an error (see below) upon applying updates. Are you aware of a fix Thank you for your assistance.

Respectfully yours

Bradley A. Hooker

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Error message: The installation failed due to an unknown problem.

See details for more information.

IOException at mscorlib:

Access to the path 'C:Program Files (x86)TIBCOSpotfire7.7.1Modules7956ebd2-eac9-4378-903b-dbdc9d733e8b' is denied. (HRESULT: 80070005)

Stack Trace:

at System.IO.Directory.InternalMove(String sourceDirName, String destDirName, Boolean checkHost)

at Spotfire.Dxp.SetupLauncher.IOUtilities.MoveDirectory(String sourceDirName, String targetDirName)

at Spotfire.Dxp.SetupLauncher.CabInstaller.PerformInstallation(IProgressable progressable, String sourceFolderPath, String targetFolderPath, IEnumerable`1 moduleFolders, String modulesInUsePath, String starterExePath, LogDelegate log)

at Spotfire.Dxp.SetupLauncher.Program.PerformInstallation()

at Spotfire.Dxp.SetupLauncher.InstallationProgressForm.b__3(Object param0)

at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()

at System.Threading.ThreadPoolWorkQueue.Dispatch()

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[Kirsten Smith (she/her)]

This can be caused by various anti-virus programs running on the computer. One example is Cylance, which attempts to prevent viruses from being installed as opposed to removing them once they are present. Another possibility is Kaspersky, which protects computers from malware and suspicious program behavior. Try temporarily disabling these programs to see if the program can be installed successfully.

 

A ProcessMonitor log can also be generated during the installation process to look for other possible conflicts.