Login Issues

[Dustan Brown]

Hey all,

 

I have been leading an effort to get Spotfire on several of my co-workers computers to collaborate on some visualizations. For the most part things have been easy, but there is a recurring issue I've seen. Clicking of the Spotfire app in the start menu opens the dialog and a browser window to do the authentication as normal, but instead of authorizing, the page constantly refreshes. I have checked the server path and everything look ok there. A similar situation occours when someone is attempting to view a .dxp saved to a server if the account does not have access to the Spotfire web player. Is the web player required to even login to the desktop version

[Varma Nadimpalli]

Hello Dustan,

Are you referring to an on-premise Spotfire version or a cloud version The user which has this issue what licenses does he have Is this issue is specific to one user or multiple users

[Dustan Brown]

1) On Premise version. (7.11)

 

2) They have a licence to 7.11 as well.

 

3) The issue is limited to a single user at the moment.  I have run across several other issues trying to bring the team up to strength with login and installation problems, but this is currently isolated to a single user.  

 

Thanks for replying, I know my information is vauge, I do not have admin rights for the program and am learning while teaching others.  Is there any spefific bits of information I could provide which would help  

 

 

[Prashant Anand]

Hey Dustan,

The Web Playeris notrequired tologin to the desktop version If you can send a screenshot of whatthe user is seeing, it will be helpful. Also, did you check if the same user can log inusing his account on another machine