Initializing main window is taking much time for spotfire

[Arif Patel]

Hi,

I am first time using Tibco Spotfire, i am facing issue in opening main window as it is loadingsince couple of hours after loging into spotfire.

 

Please help me to resolve this.

 

Thanks and Regards,

Arif

[Kirsten Smith (she/her)]

Just to open the program, without any data This would indicate some issue with your installation, or possibly a hidden dialog that is waiting for some input. Kill the program and relaunch it, looking for any prompts.

[Arif Patel]

Hi Kirsten,

 

Thanks for advice,

 

I have followed the suggested steps but still have the same issue.

[Kirsten Smith (she/her)]

Next step would probably be to uninstall/reinstall. Use Windows to uninstall, then delete this folder:

 

C:Users\AppDataLocalTIBCOSpotfire

 

AppData is a hidden folder, so you will have to use Show Hidden Files and Folders to see it. Re-download the program to get a clean copy, then re-install.

 

If it's still a problem you may need to talk to your IT department to determine if there are internal settings that are preventing it from launching successfully.