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Not able to connect to Information Link - It's failing again and again, can someone help

Nitesh Raj

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Failed to execute data query

at Spotfire.Dxp.Data.Import.InformationLinkDataSourceConnection.ExecuteQueryCore2()

at Spotfire.Dxp.Data.DataSourceConnection.ExecuteQuery2()

at Spotfire.Dxp.Data.OnDemand.InformationLinkFunctionExecutor.SetOutputResult(DataSource dataSource, DataFunctionInvocation invocation, Boolean isEmpty)

at Spotfire.Dxp.Data.OnDemand.InformationLinkFunctionExecutor.d__0.MoveNext()

at Spotfire.Dxp.Data.DataFunctions.DataFunctionExecutorService.d__6.MoveNext()

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You can enable debug logging using instructions as below in the Spotfire client and check the logs for more detailed information,


How to enable Debug Logging - Spotfire Professional Client


1. Open Spotfire Client

2. Browse to "Help > Support Diagnostics and Logging" > Logging tab

3. Set the Log level to "Debug" and make a note of the "Log file" location

4. Click on OK

5. If applicable, replicate the issue and then open the "Log file" path and send the "Spotfire.Dxp.SupportDiagnostics.log" file as a *.zip archive to the SR. Once complete, you can set the Log level back to your desired default log level if desired.



Also you can check server.log on the Spotfire Server to find any relevant information. The logs are located in the following folder on server /tss/tomcat/logs

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