Not able to connect to Information Link - It's failing again and again, can someone help

[Nitesh Raj]

Failed to execute data query

at Spotfire.Dxp.Data.Import.InformationLinkDataSourceConnection.ExecuteQueryCore2()

at Spotfire.Dxp.Data.DataSourceConnection.ExecuteQuery2()

at Spotfire.Dxp.Data.OnDemand.InformationLinkFunctionExecutor.SetOutputResult(DataSource dataSource, DataFunctionInvocation invocation, Boolean isEmpty)

at Spotfire.Dxp.Data.OnDemand.InformationLinkFunctionExecutor.d__0.MoveNext()

at Spotfire.Dxp.Data.DataFunctions.DataFunctionExecutorService.d__6.MoveNext()

[Shandilya Peddi]

You can enable debug logging using instructions as below in the Spotfire client and check the logs for more detailed information,

--------------------------------------------------------------------------------------------------

How to enable Debug Logging - Spotfire Professional Client

--------------------------------------------------------------------------------------------------

1. Open Spotfire Client

2. Browse to "Help > Support Diagnostics and Logging" > Logging tab

3. Set the Log level to "Debug" and make a note of the "Log file" location

4. Click on OK

5. If applicable, replicate the issue and then open the "Log file" path and send the "Spotfire.Dxp.SupportDiagnostics.log" file as a *.zip archive to the SR. Once complete, you can set the Log level back to your desired default log level if desired.

--------------------------------------------------------------------------------------------------

 

Also you can check server.log on the Spotfire Server to find any relevant information. The logs are located in the following folder on server /tss/tomcat/logs

[Prashant Anand]

It would be good to check if the required jar files are in place and that the template used for the data source is correct.