Yuji Fukushima Posted May 14 Share Posted May 14 When I press the download button on the Pareto Chart Mod page below, no event occurs. I tried allowing pop-ups and multiple browsers (Chrome, Edge, Firefox), but I was unable to download it. Please tell me how to download. Link to comment Share on other sites More sharing options...
Heleen Snelting Posted May 14 Share Posted May 14 Hi Yuji, you likely are experiencing an issue caused by the browser. For Chrome we are aware of this and have posted the following instruction in our FAQ: We've noticed with the newest Google Chrome browser update that some Mods and downloads across the site are now registering as "dangerous" due to the fact they are zip files. You can read more from Google on how to adjust your "Safe Browser" settings. To access the download, you will need to access your full download history and click the button "keep dangerous file." With any site that offers downloads, your browser settings or company VPN may not allow pop-ups or downloads, so please check your computer security browser settings. Can you give this a try? Unfortunately it doesn't seem to be something on our end that we can change. Our engineers and platform provider are looking into it already. Heleen Link to comment Share on other sites More sharing options...
Yuji Fukushima Posted May 15 Author Share Posted May 15 Thank you for reply Hellen. But I can't download on Chrome with Safe Browsing Off and No VPN. I think that the Download button doesn't work well in my environment because I can download Previous Releases mod files In Ternary Plot Mod. I will download the mod in Github page. Thank you. Link to comment Share on other sites More sharing options...
Virginie SAMSON Posted May 15 Share Posted May 15 Hello Same for me on any charts, and with any browser Link to comment Share on other sites More sharing options...
Heleen Snelting Posted May 15 Share Posted May 15 Hi Viginie and Yuji - I am also experiencing issues this morning with the downloads from the Exchange (not yesterday) - we are looking into it! Let me know if you need anything urgently and we can email it to you via managed file transfer. Heleen Link to comment Share on other sites More sharing options...
Virginie SAMSON Posted May 15 Share Posted May 15 Thanks Heleen. I am testing mods on our new v14 server (we are migrating from v10 to v14). For now, i just need 1 mods to test the process from strart to end. By example : Link to comment Share on other sites More sharing options...
Virginie SAMSON Posted May 15 Share Posted May 15 Funny, if i clic on the download button from the forum text, it works a goes to another page where i can download... I re test... I confirm, my the link generated here, it works Link to comment Share on other sites More sharing options...
Heleen Snelting Posted May 15 Share Posted May 15 I can confirm the same behaviour. Thanks, that is useful input. Glad you managed to download this Mod. I can confirm I was able to download all 3 files. We'll look into the download links available directly from the Exchange. Link to comment Share on other sites More sharing options...
Virginie SAMSON Posted May 15 Share Posted May 15 https://community.spotfire.com/files/file/110-gauge-mod-for-spotfire® https://community.spotfire.com/files/file/80-donut-chart-mod-for-spotfire®/ Only on thoses 2 the trick does not work ;-) Link to comment Share on other sites More sharing options...
Heleen Snelting Posted May 15 Share Posted May 15 Hi Virginie - you can manually change the links for access to the downloads by adding '?do=download' at the end. So use the below links for now. We of course are going to be resetting the links on the Exchange items as well. Thanks again Heleen Link to comment Share on other sites More sharing options...
Solution Heleen Snelting Posted May 15 Solution Share Posted May 15 Hi Virginie that issue with the download buttons is now resolved, please let us know if you encounter any further issues. Heleen Link to comment Share on other sites More sharing options...
Yuji Fukushima Posted May 31 Author Share Posted May 31 Hi Hellen. I could download mods on mods page. Thank you for resolving issues. 1 Link to comment Share on other sites More sharing options...
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