Unable to view word cloud mod in web player (visual is blank), getting websocket failed error. Looking for a support

[santhosh Nithyanandam]

We are trying to use Word Cloud Mod for TIBCO Spotfire. The relevant package (word_cloud_mod_for_tibco_spotfirer_1.0.5) has been added in Analyst but when we try to launch the report via webpage the particular quadrant is not showing.

[Fredrik Rosell]

Hello,

If you try any other mod, do you have similar issues, or is it just the word cloud mod you have this problem with?

What Spotfire version are you using? Note that word_cloud_mod_for_tibco_spotfirer_1.0.5 is for Spotfire 11.5 or later.

FYI: Considering the websocket error, just for testing, I did a quick test (using Spotfire 11.4 and the 1.0.4 version of the mod) with websockets enabled or disabled in the Web Player (https://docs.tibco.com/pub/spotfire_server/11.4.1/doc/html/TIB_sfire_server_tsas_admin_help/server/topics/spotfire.dxp.worker.core.config_file.html - webSocketsEnabled="false") but the mod opened fine in either case.

As you may have seen on the community landing page, the community will be set in read-only mode today while being migrated to a new community which will interrupt any communication here. I recommend that you open a support case in the support portal (https://support.tibco.com) for this particular issue. In general, issues in specific mods is supported via community or github but this *sounds* more like a Spotfire platform issue (without having all the details), and thus supported via regular support.

When opening the support case, I recommend that you include the following details about the error.

1. Enable the Developer Tools in your web browser and capture a .har file from when you open the analysis and get the error.
2. Take a screenshot of the entire screen where the error can be seen
3. Generate a Troubleshooting Bundle on the server (so the Web Player logs can be analyzed) and attach that.

[santhosh Nithyanandam]

Hi Fredik,

Below are the updates from our side.

Yes, we are facing an issue with other mods as well and it is blank when we tried to see in https webpage URL however it is visible in http URL

[evelynwilson]

Hello,

As per my knowledge the version of the Word Cloud Mod (1.0.5) is compatible with both the Analyst and Web Player versions of TIBCO Spotfire you are using. They need all necessary permissions are granted for the web player to access the mod. Check the logs for any errors or warnings that might give more insight into why the quadrant is not displaying.