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Embedded Connection not working (SFDC)


Vincent Thuilot
Go to solution Solved by Fredrik Rosell,

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Hello,

we were having reports running with a direct connection to SFDC.

we started to embed credentials in the connection and then saved the connection settings on the Spotfire Library.

Issue: The analysis is throwing an error ~50% of the time at the opening when we open the dxp file. The analysis is loading fine when opened online via the webplayer.

any idea? attached the error message.

image.png.1d63ddfc2acc53fba7bd66ee5a06a062.pngimage.png.88eb81a143ac214b6d954f3315c3a7b9.pngThanks in advance for your support

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Hello Vincent,

The stack trace contains:

LibraryException at Spotfire.Dxp.Framework:The server could not be reached (HRESULT: 80131500)

An intermittent issue like that could point to network/proxy/load balancer/etc issues. 

Investigation of that would require access to detailed logs and information about your environment, so I recommend that you open a support case for it.

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