Embedded Connection not working (SFDC)

[Vincent Thuilot]

Hello,

we were having reports running with a direct connection to SFDC.

we started to embed credentials in the connection and then saved the connection settings on the Spotfire Library.

Issue: The analysis is throwing an error ~50% of the time at the opening when we open the dxp file. The analysis is loading fine when opened online via the webplayer.

any idea? attached the error message.

Thanks in advance for your support

[Fredrik Rosell]

Hello Vincent,

The stack trace contains:

LibraryException at Spotfire.Dxp.Framework:The server could not be reached (HRESULT: 80131500)

An intermittent issue like that could point to network/proxy/load balancer/etc issues. 

Investigation of that would require access to detailed logs and information about your environment, so I recommend that you open a support case for it.

[Vincent Thuilot]

Hello

Thanks a lot Fredrik for the answer, at least I know now that it's not coming from the dxp itself :)

So it should be something that my company IT department should fix, did I understand correctly?

[Fredrik Rosell]

Hello Vincent,

>So it should be something that my company IT department should fix, did I understand correctly?

Well, involved in troubleshooting at least - the root cause needs to be identified before it's clear who/where it can be fixed. A (Spotfire) support case is likely the best next step.

[Vincent Thuilot]

OK, clear

May I ask where should I raise this case?

[Fredrik Rosell]

As a customer of our partner Revvity, you should reach out to them for support of your Spotfire products. You can open a support case with them here:

https://support.revvitysignals.com/hc/en-us

Best Regards

Fredrik

[Vincent Thuilot]

Thanks Fredrik, I will definitely raise it through this platform.

Thanks again for having had a look at it