CustomConnector OSDU: What might be the reason for the following error message "Error message: Error retrieving Provider Data: Provider is Null in Credentials"?

[Jørn Indrebø]

I added some more details in the attached .pdf. I have been in contact with our OSDU Platform Provider, but they do not understand why we get this error message. Any response on this will be highly appreciated.

[Dave Leigh]

Hi Jørn

I am looking at this issue. I think I know what is happening and should have a resolution for you soon.

Cheers

Dave

[Dave Leigh]

Hi Jørn

Please update to v23 of the Spotfire OSDU Connector that is now available on the Connector page:

https://community.spotfire.com/s/exchange/aCv4z0000008OaSCAU/custom-connector-for-tibco-spotfire-to-authenticate-with-the-osdu-platform

This should resolve your issue. My apologies for any inconvenience this may have caused.

Cheers

Dave

[Jørn Indrebø]

Hi Dave,

Thank you VERY MUCH! After updating to v23 we don't get this error message anymore.

Regards

Jørn

[Jørn Indrebø]

Hi Dave,

As written before, we don't encounter that error message anymore, and we have progressed a bit further. At the moment we have discovered that the connector does not specify the scope. Do you know how we can include scope in the connector?

Regards Jørn

[Dave Leigh]

Hi Jørn

With our Microsoft OSDU Instance we just send the "openid" and "offline_access" scopes to get a persistent token.

It is possible that your vendors instance requires additional scopes. Can you tell us who the vendor is and what additional scopes they require?

Most likely we will need to add this to the Setup pages. This was something we discussed during design but have not found a need for it up until now.

Cheers

Dave