I am getting "Status: FAILED - attempt to communicate with service was unsuccessful" error

[Siphamandla Zolakhe]

I just added Automation Services instances and modified the SMTP details to send emails via TIBCO Spotfire automation jobs.

However, the automation instance has a status of "failed".The detailed message is "Status Attempt to communicate with service was unsuccessful."

Please let me know the solution.

Environment Details:

Spotfire Server 12.0.0

Database: MS SQL Server

[Fredrik Rosell]

Hello,

This sounds like an issue that would be better handled as a support case, as we'll need more information (logs in particular )from your environment, so please open a case in the TIBCO Support Portal - https://support.tibco.com - and our Support team will assist you.

To expediate the process, I recommend that you include a troubleshooting bundle when creating your support case, as documented in https://docs.tibco.com/pub/spotfire_server/12.0.0/doc/html/TIB_sfire_server_tsas_admin_help/server/topics/creating_a_troubleshooting_bundle.html

Best Regards

Fredrik, TIBCO Spotfire Customer Support