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Failed trust node error stauus 417

Manoj Chaurasia

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@Pablo Zornoff​ had this question:

When we try to trust a node in the server, we got this message on FAILURE description:

"Failed to trust node 1b8a9655-ba92-4c72-a330-3a34caa0e8c9. Error status: 417. Error: I/O error on POST request for http://”HOSTNAME”:9081/spotfire/trust/receive: ”HOSTNAME”; nested exception is java.net.UnknownHostException: ”HOSTNAME”"

The Spotfire Server (11.8.1) and Node manager are on different machines hosted on AWS.

Can you help us to solve this issue?

If you need any log file to help solving the problem, tell which we need to send.

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