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Met or Exceeded TAT


Shivani Darji

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Hello,

I am new to this forumand trying to submit a question with same ple data (attached). I am trying to figure out a ratio of the % of times a ticket met the requested Turnaround Time (TAT). In our process the end user can submit a Requested TAT and the resolved Date signfiies when the ticket was marked complete. In column i have manually put if whether the requested TAT was met or not but how do i do this Spotfire 10. A column like column "E" does not exist so do we need to create one like that Either way i am looking for the most efficient way to obtain this ratio so that i can determinethe % of times our teamis able to meet the requested TAT.

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Attached you will find one possible solution.

I have added a calculated column for your criteria using the DateDiff function. Please check column properties for more details.

Moreover I simply added a bar chart where the data is split with the 'color by' option on your criteria. And then set to a 100% stacked bar chart. But you can also find a cross table.

There are so many ways to display/calculate this rate...

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