Spotfire 10.3: Map not rendering on web player

[Sean Flaherty 2]

Hello,

I have a map chart I included in an anlysis that is visible in the analyst but I am getting the following error in the web player on multiple clients:

ERROR 2020-05-04T15:03:58,891+0000 [xxxxx, #89, #27592] wp.controller.ErrorPageController: Reference=f0c64324-10d6-4f59-845f-7d884fb70929,waid=qS7cdK3bYUyO-zYeyHQAT-2417263bf5SxHi ClientError: Unhandled worker thread exception

SharpDX.SharpDXException: HRESULT: [0x8899000B], Module: [sharpDX.Direct2D1], ApiCode: [D2DERR_NO_HARDWARE_DEVICE/NoHardwareDevice], Message: No hardware rendering device is available for this operation.

 

at SharpDX.Result.CheckError()

at SharpDX.Direct2D1.Factory.CreateWicBitmapRenderTarget(Bitmap target, RenderTargetProperties& renderTargetProperties, RenderTarget renderTarget)

at Spotfire.Dxp.Application.Visuals.Components.RendererDirect2D..ctor(RenderContext ctx)

at Spotfire.Dxp.Application.Visuals.Components.RenderContext.BeginRenderDirect2D()

at Spotfire.Dxp.Application.Visuals.Components.RenderContext.CreateMarkerRenderer(Int32 markerCount, IList`1 shapes, RangeF sizeRange, ColorEffect outlineEffect, Boolean hasRotation)

at Spotfire.Dxp.Application.Visuals.ScatterLayer.DrawMarkers(Plot2dViewContext viewContext, RenderContext ctx, Plot2dPanel panel)

at Spotfire.Dxp.Application.Visuals.ScatterLayer.OnRenderPanel(Plot2dViewContext viewContext, RenderContext ctx, Plot2dPanel panel)

at Spotfire.Dxp.Application.Visuals.Maps.MarkerLayerVisualization.RenderLayerVisualizationPanel(Plot2dViewContext viewContext, RenderContext ctx, Plot2dPanel panel)

at Spotfire.Dxp.Application.Visuals.Maps.MapChart.c__DisplayClass211_0.b__0()

at Spotfire.Dxp.Application.Visuals.Maps.MapChart.RenderSingleLayerWithLabels(Plot2dViewContext viewContext, RenderContext ctx, Plot2dPanel panel, MapChartLayer layer, Boolean canUseCurrentRenderContext)

at Spotfire.Dxp.Application.Visuals.Maps.MapChart.OnRenderPanelForSetOfLayers(Plot2dViewContext viewContext, RenderContext ctx, Plot2dPanel panel, MapChartLayer startLayer)

at Spotfire.Dxp.Application.WebView.Plots.MapChartWebView.c__DisplayClass26_3.b__3(RenderContext ctx)

at Spotfire.Dxp.Application.Visuals.Components.RenderManager.RenderBitmap(Int32 width, Int32 height, Box box, Action`1 render)

at Spotfire.Dxp.Application.Visuals.Components.RenderManager.RenderPngStream(Int32 width, Int32 height, Box box, Action`1 render)

at Spotfire.Dxp.Application.WebView.Plots.MapChartWebView.c__DisplayClass26_1.b__0(MapChart currentSnapshot)

at Spotfire.Dxp.Framework.DocumentModel.Snapshot`1.c__DisplayClass16_0.b__0()

at Spotfire.Dxp.Framework.DocumentModel.ThreadTransactionInfo.EvaluateWithLimitationTarget(ILimitationTarget limitationTarget, Executor executor)

at Spotfire.Dxp.Framework.DocumentModel.Snapshot`1.ReadWithLimitationTarget(ILimitationTarget limitationTarget, Action`1 action)

at Spotfire.Dxp.Framework.DocumentModel.Snapshot`1.ReadWithGenerationSpan(Action`1 action, Action`1 invalidPropertyReadCallback)

at Spotfire.Dxp.Application.WebView.Plots.MapChartWebView.GetPlotImage(String[] keys)

at Spotfire.Dxp.Application.WebView.WebView`1.c__DisplayClass68_0.b__0(TModel node)

at Spotfire.Dxp.Framework.DocumentModel.Snapshot`1.c__DisplayClass16_0.b__0()

at Spotfire.Dxp.Framework.DocumentModel.ThreadTransactionInfo.EvaluateWithLimitationTarget(ILimitationTarget limitationTarget, Executor executor)

at Spotfire.Dxp.Framework.DocumentModel.Snapshot`1.ReadWithLimitationTarget(ILimitationTarget limitationTarget, Action`1 action)

at Spotfire.Dxp.Framework.DocumentModel.Snapshot`1.ReadWithGenerationSpan(Action`1 action, Action`1 invalidPropertyReadCallback)

at Spotfire.Dxp.Application.WebView.WebView`1.SnapshotReadWithProgress(String progressTitle, ReadContext context, Action`1 reader)

at Spotfire.Dxp.Application.WebView.WebView`1.GetImageData(String key)

at Spotfire.Dxp.Web.WebAnalysis.GetImage(Guid webViewId, String args)

at Spotfire.Dxp.Web.AnalysisImageHandler.GenerateImage(Handle webAnalysisHandle, String sessionId, String webViewIdValue, String waid, String nodeId, String arguments, String seedId, IsConnected isConnected, Func`1 hasStopwatchExpired)The web player is running on Windows Server 2019. Is there a something I need to set on the web player box to allow hardware rendering

 

Thank you and kind regards,

Sean Flaherty

[Manoj Singh]

Can you check your hardware and let me whether you are using Window Core 2019 machine at your end

[Sean Flaherty 2]

Hi Manoj,Yes, the web player is Windows Core 2019.Kind regards,

Sean

[Manoj Singh]

It(OS) is not a supported one. Also, window core comes up with fewer components as compared to the full windows server version but still, you can try to download the Direct2D from the link: http://sharpdx.org/

 

Once done, restart the entire machine and then test the behavior. It might help you.