Jump to content

Spotfire Analysist 7 opens when Analysist 10 should

Luke George

Recommended Posts

Hi there,

I had Spotfire Analysist 7 installed on my PC and was logging into a particular server each time. I now have Spotfire Analysist 10 installed and have access to a new server. When I open Analysist 10, even though I'm now logging into the new server, it reverts to actually load Analysist 7, and then I cant open any files in the library since they we're saved in Analysist 10.

How can I actually open Spotfire Analysist 10

Link to comment
Share on other sites

You should try uninstalling Spotfire 7 to see if that fixes this issue. If not, try these steps:


Step 1: Deleting the 'user-settings.config' file

- Close all Spotfire applications

- Locate the file user-settings.config from the location "C:Users[username]AppDataLocalTIBCOSpotfire DesktopX.XSettings

o Note: This location may be different based on how the Spotfire is installed at your location & Operating System

- Locate and delete the file user-settings.config

- Restart the Spotfire application and check if this resolves the problem

Step 2: Follow this step only if Step-1 fails:

- Exit all Spotfire application.

- Please make a copy of the Settings folder then delete the complete 'Settings' folder

- Relaunch Spotfire and check if the problem still persists.

Note: Please check "View Hidden files and folder" option in windows explorer if you are not able to view the "AppData" folder

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...