Analysis could not be opened because no web player services are available spotfire server 7.7

[Krishna Prasad 2]

I have installed the SSL certificate on spotfire server 7.7 and restartedboth node manager and spotfire server 7.7. I faced the below error while opening analysis.

The analysis could not be opened because no web player services are available. Contact your Spotfire administrator

Error reference code: 87078213-0ee2-4755-b74c-7ea47fbc6606

In server log:

ERROR 2019-05-14T13:47:05,555+0530 [unknown, #180, #318] web.controller.CAExceptionHandler: Exception for /spotfire/nodemanager/trust/initialize from . Message The node has already been authorized and has valid certificates. Revoke the node's trust to invalidate these.

[Shandilya Peddi]

To start with can you check if there is any difference in the time on the machines where Server and NodeManager are installed. Make sure the time on these machines is in Sync and then can you restart the machines and test

[Krishna Prasad 2]

Hi,

Below are the steps carried out:

a) Revoked trust

b) Restarted Server

c) Trusted the entry shown under Un-trusted tab in the admin console.

Application started working.

Thanks.

[Prashant Anand]

If you are still unable to figure out the cause, check the "nm.log" located under "Node Manager installation directorytsnm7.7.0nmlogs". Error here will give a more clear indication towards the cause.

[Varma Nadimpalli]

As mentioned by Krishna earlier try the following steps.

 

1)Stop the Node Manager Manager windows service.

2)Revoke the trust of node from Spotfire AdminUI.

3)Then remove the node from Untrusted Nodes list in Spotfire AdminUI.

4)Remove the certificates from [installed Directory] tibcotsnm7.x.xnmtrust and

[installed Directory]tibcotss7.x.xnmtrust folders.

5)Then restart Spotfire server and once it is up start the Node Manager and trust the Node.