In Spotfire Server.log I see a error : Failed to authenticate user 'xxxxx' Even tough he logs in successfully.

[Venkatasiva Nagi Reddy Adapa]

In Spotfire Server.log I see a error : Failed to authenticate user 'xxxxx' Even tough userlogs in successfully. We Have LDAP for Authentication and Autherization, and If you can see the screenshot SPOTIFRE domine users logs are normal.

We are Using Spotfire 7.11.1 LTS upgraded to 7.11.2 LTS.

[Prashant Anand]

Do you also see "Successfully authenticated user '2278433' " after the failed authentication message 

 

Do you have a user account with this name in your Spotfire database as well as your Active Directory

[Venkatasiva Nagi Reddy Adapa]

I dont see "Successfully authenticated user '2278433' .

 

Yes this user is in Both Spotfire Database and Active Directory.

[Prashant Anand]

Please check the domain of the user that logged in. Example: If abc user is able to log in, check if it shows logged in user as abc@SPOTFIRE domain or abc@yourADdomain.

[Prashant Anand]

Thanks for the information, Venkat.

Here's the thing. The message "Failed to authenticate user 'xxxxx' " is because by default, Spotfire first goes to the database to look for this user information. This is as designed and when LDAP is enabled, Spotfire will still check for the user in database and if it fails, it will then go to the AD. So in your case, the authentication against database is failing and it is authenticated against AD. That's the reason you see the authentication failed message. If you check the full message it says: "dbLogin.dbLoginModule:Failed to authenticate user 'xxxxx' ", meaning it is failing against the database authentication.

Later in the logs, you will see a message like the following:

jaas.ldap.LDAPLoginModule: Successfully authenticated user 'xxxxx'

If the use logged in successfully, this has to be there.

[Venkatasiva Nagi Reddy Adapa]

Thank You Anand for reply.

 

first following is logged

 

"dbLogin.dbLoginModule:Failed to authenticate user 'xxxxx' "

 

Even tough login is succesfull even after 10 mins I dont see 

 

"jaas.ldap.LDAPLoginModule: Successfully authenticated user 'xxxxx' "

[Prashant Anand]

Venkat, it looks like you have logs set at "info" level. If you enable "debug" logging on the server, you will see the message "jaas.ldap.LDAPLoginModule: Successfully authenticated user 'xxxxx' ".

[Venkatasiva Nagi Reddy Adapa]

Thanks Anand I was able to see Succesully logged user in Debug logs.

[Prashant Anand]

Yes, Venkat. "Debug" fills up the logs very fast and takes more space. It is used only for troubleshooting purpose. It is recommended to switch it back to "info" after the test/troubleshooting is done.