Spotfire webPlayer Document.setActivePage & Document.setDocumentProperty gets "The server did not respond to request in a timely fashion"

[Sean Prince]

In my web application, I intermittently experience the following Application.onErrorCallback errors:

errorCode="ErrorInternal", errorDescription="The server did not respond to request 'SetDocumentProperty' in a timely fashion."
errorCode="ErrorInternal", errorDescription="The server did not respond to request 'SetActiveProperty' in a timely fashion."

I'm assuming this is because the server is slow to respond to the SetDocumentProperty and SetActivePage requests. Is this correct?

What could be the cause of the API being so unresponsive?

How would I debug the cause of the server unresponsiveness?

[David Boot-Olazabal]

Hi Sean,

I would advise you to create a support ticket for this via https://support.tibco.com.

Kind regards,

David