Alerting Framework New Alert Button is not getting enabled

[Madhavi Priya Grandhi 2]

Alerting installation and configuration is completed and status is true. 

But when we open the manage alerts option in analyst to the create new alert is not enabled.

Error also not generating in error log.

[Olivier Keugue Tadaa]

Hi Madhavi,

Can you please confirm which button is grayed out?

is it this one 👆 ? If yes then you should ensure you have an analysis file opened

 

or that one? 👆 ?
In this case, the first thing is to check the below settings 

 

but also ensure the alerting REST API is up and running by testing the following URL

HTTP(s)://<servername>/alerting/api/status.html. where the <servername> is where you've installed the alerting services.

you should obtain something like this

Let me know if after doing these checks you still have an issue.

 

 

 

[Madhavi Priya Grandhi 2]

On 8/2/2024 at 10:42 AM, Madhavi Priya Grandhi 2 said:

Alerting installation and configuration is completed and status is true. 

But when we open the manage alerts option in analyst to the create new alert is not enabled.

Error also not generating in error log.

Hi ,  

Thanks for detailed explanation.

I find out what is the issue , I have tried creating alerts on Spotfire provided sample report . When I tried to create alerts on dashboard saved in library it worked.

But while executing the alert I received attached  error in log. So I have added .sdn to deployment area and updated automation service. After that I am receiving 404 error and unable to create alerts again.

Please find error screenshots and let me know if you have any idea on those errors.

 

Thanks,

Madhavi

 

 

[Olivier Keugue Tadaa]

Hi Madhavi,

Do you confirm you have properly set up the preferences? and that the URL is correct?

[Madhavi Priya Grandhi 2]

Yes I have configured correctly

Please find attached screenshot. 

[Dave Leigh]

Hi Madhavi

Can you confirm that the status page is still showing green, all good?  It's odd that you would get a 404 if the server is up and running and you were previously able to see the Alerts Panel.

Also, can you confirm exactly what step in the process you get the 404 error.

Cheers
Dave

[Dave Leigh]

Hi Madhavi

I just noticed in the two screenshots you sent me that the hostnames in the server URL's are different.  Did you install the alerting war file under the Spotfire server or on a standalone tomcat instance?

Cheers
Dave

[Madhavi Priya Grandhi 2]

I have installed on Spotfire server. In status page it is showing the server hostname url and in preferences I have added the Spotfire URL.

[David Boot-Olazabal]

Hi Madhavi,

Does the information in the alerting.properties match with what you see in the preferences and status overview?
And is there any more information available in the alerting.log file?

Kind regards,

David