Mod that works fine both in Client and Webplayer, appears as 'Not Trusted' in the PDF Export

[Cecilia Garofalo]

I am using a Spotfire MOD. The MOD and the Signee itself are both trusted, and the MOD renders well on the client and web player side.

However, when I try export the same visual trough Automation Services, I see the following error message.

How can I trust the MOD for the export?

 

Thank you,

Cecilia

 

[Vanessa Virginia Sucre Gonzalez]

Hi Cecilia,

You could try (if it's ok for you) to disable the mod trust validation:

1. On the Spotfire Server machine, open an Administrators command prompt and move to <TSS Installation Directory>/tomcat/spotfire-bin
2. Export current configuration through the command
(Windows) ./config.bat export-config -t TOOL_PASSWORD
3. Set the configuration property through the command:
(Windows) ./config.bat set-config-prop -n "security.code-trust.validate-uploaded-cert" -v "false"
4. Import the updated configuration to the database through the command:
(Windows) ./config.bat import-config -c "comment your change"  -t TOOL_PASSWORD
5. Restart the server.

Also, check if the Automation Services User is able to trust mods.


Regards,