Why a scheduled report would load?

[Diana Banas]

I have a report scheduled to run daily. It runs and gets loaded in one of the 4 web player nodes. However when I open the report it loads as if its not scheduled on a different node.

[Fredrik Rosell]

Hello Diana,

It would be much easier to investigate this with access to your log files, e.g. to see if there issues with the scheduling/conflicting routing rules etc, so I recommend that you open a case in the Support Portal - https://support.tibco.com/ - and our Support team will assist you.

If you enable server debug logging, reproduce the issue(note the time and analysis file), capture a global troubleshooting bundle and include that when creating the case, that's a a great start of an investigation (as documented in "Contacting Support" - https://docs.tibco.com/pub/spotfire_server/12.4.0/doc/html/TIB_sfire_server_tsas_admin_help/server/topics/contacting_support.html)

[Diana Banas]

Thak you but I think I found the cause. While running under version 7 of Spotfire the scheduler would allow the end time to be before the start time. We had a few reports scheduled this way so they would be loaded 24 hours a day. In version 11 this is not an option. When you schedule a report the end time always has to be greater than the start time. We imported the existing schedules during the upgrade and the report that I was having trouble with was on one of these schedules. I modified the schedule so it was configured to have the end time after the start time and now it is using the cached version of the report instead of loading a new one.

[Fredrik Rosell]

Excellent - thank you for sharing the issue/solution with the community!

This sounds similar to an issue that was addressed a long time ago, e.g. for TIBCO Spotfire Server 11.4 in service pack 11.4.2 (see https://docs.tibco.com/pub/spotfire_server/11.4.10/TIB_sfire_server_11.4.10_relnotes.pdf?id=0 - "TSS-29768 11.4.2 When creating or editing a saved schedule, it is not possible to set an end time that is earlier than the start time for a schedule.")

so just to confirm if you encountered that or a different issue, what exact Spotfire Server version are you using?

 

[Diana Banas]

We are currently running version 11.6.3

[Fredrik Rosell]

Thank you, Diana! For Mainstream, the fix was released in the version after that - 11.7.0 (https://docs.tibco.com/pub/spotfire_server/11.7.0/TIB_sfire_server_11.7.0_relnotes.pdf?id=0 Closed issue TSS-29767)) - so your current version would be affected by that issue.

[Diana Banas]

Thank you for following up so quickly!