Can't run DXP file from web player

[Wenyan Ma]

I am getting errors below when running the DXP file from web player. I have tried different browsers and modified browser settings to allow pop-ups. Any ideas? Where can I see detailed error log file?

Could not execute function call 'spotfire_datafunctions Starter'

Failed to prompt using model: TSCredentialsPromptModel

  at Spotfire.Dxp.Web.WebPromptService.Prompt(Object promptModel, Type modelType)

  at Spotfire.Dxp.Data.DataFunctions.DataFunctionImpl.DataFunctionWorkItemState.<>c__DisplayClass61_2.<ExecuteFunction>b__2()

  at Spotfire.Dxp.Web.WebApplicationThread.<>c__DisplayClass35_0.<InvokeButWaitIfModalOperationIsRunning>g__Inv|1()

  at Spotfire.Dxp.Web.WebApplicationThread.<>c__DisplayClass35_0.<InvokeButWaitIfModalOperationIsRunning>b__2()

  at Spotfire.Dxp.Web.WebApplicationThread.Invoke(ApplicationInvocation method, Boolean performLogging)