Spotfire Dashboards unresponsive after some idle time

[Gerald Emesih 5]

Since we installed Spotfire 11.4 our dashboards become unresponsive or freezes after its idle for a few min. Functionality is restored after manually refreshing the page/site.

 

Any ideas why this is happening and/or solutions to the issue

[Fredrik Rosell]

Hello!

 

That sounds like the type of issue that is better handled as a support case. So, I recommend that you go to the TIBCO Support Portal (https://support.tibco.com) and open a case, and our support team can assist you with further troubleshooting.

if possible, I recommend that you recreate the issue again, then capture a troubleshooting bundle (see https://docs.tibco.com/pub/spotfire_server/11.4.7/doc/html/TIB_sfire_ser...) and include that when opening the case.

 

Best Regards

Fredrik