Johannes Werner Posted February 25, 2022 Share Posted February 25, 2022 I recently launched a new instance of TIBCO Spotfire cloud version v. 10.10.2 LTS. However, the libraryhttps:///spotfire/#/library is not accessible, instead the page shows An internal error has occurred The error has been logged. I assume it is related to the ClassNotFoundException, but I have no idea why this happens. Does anyone have any ideas why this might have happened and how to fix this Thank you very much! Here is the corresponding entry from the server.log from the Monitoring tab: ERROR 2022-02-25T12:30:23,126+0000 [] server.jsp.error: An exception occurred (ID: aa95a2f0-25f4-462f-98c3-86756c10eae5) org.apache.jasper.JasperException: java.lang.ClassNotFoundException: org.apache.jsp.WEB_002dINF.jsp.startPage_jsp at org.apache.jasper.servlet.JspServletWrapper.getServlet(JspServletWrapper.java:198) ~[jasper.jar:9.0.39] at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:414) ~[jasper.jar:9.0.39] at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:385) ~[jasper.jar:9.0.39] at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:329) ~[jasper.jar:9.0.39] at javax.servlet.http.HttpServlet.service(HttpServlet.java:733) ~[servlet-api.jar:4.0.FR] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231) ~[catalina.jar:9.0.39] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) ~[catalina.jar:9.0.39] at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53) ~[tomcat-websocket.jar:9.0.39] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) ~[catalina.jar:9.0.39] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) ~[catalina.jar:9.0.39] at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:712) ~[catalina.jar:9.0.39] at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:459) ~[catalina.jar:9.0.39] at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:384) ~[catalina.jar:9.0.39] at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:312) ~[catalina.jar:9.0.39] at org.springframework.web.servlet.view.InternalResourceView.renderMergedOutputModel(InternalResourceView.java:171) ~[spring-webmvc.jar:5.2.9.RELEASE] at org.springframework.web.servlet.view.AbstractView.render(AbstractView.java:316) ~[spring-webmvc.jar:5.2.9.RELEASE] at org.springframework.web.servlet.DispatcherServlet.render(DispatcherServlet.java:1373) ~[spring-webmvc.jar:5.2.9.RELEASE] at org.springframework.web.servlet.DispatcherServlet.processDispatchResult(DispatcherServlet.java:1118) ~[spring-webmvc.jar:5.2.9.RELEASE] at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:1057) ~[spring-webmvc.jar:5.2.9.RELEASE] at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:943) ~[spring-webmvc.jar:5.2.9.RELEASE] at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:1006) ~[spring-webmvc.jar:5.2.9.RELEASE] at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:898) ~[spring-webmvc.jar:5.2.9.RELEASE] at javax.servlet.http.HttpServlet.service(HttpServlet.java:626) ~[servlet-api.jar:4.0.FR] at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:883) ~[spring-webmvc.jar:5.2.9.RELEASE] at javax.servlet.http.HttpServlet.service(HttpServlet.java:733) ~[servlet-api.jar:4.0.FR] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231) ~[catalina.jar:9.0.39] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) ~[catalina.jar:9.0.39] at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53) ~[tomcat-websocket.jar:9.0.39] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) ~[catalina.jar:9.0.39] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) ~[catalina.jar:9.0.39] at com.spotfire.server.security.SecurityFilter$InternalFilterChain.doFilter(SecurityFilter.java:1035) ~[spotfire-server.jar:] at com.spotfire.server.security.SecurityFilter$AuthConstraintFilter.doFilter(SecurityFilter.java:915) ~[spotfire-server.jar:] at com.spotfire.server.security.SecurityFilter$InternalFilter.doFilter(SecurityFilter.java:1001) ~[spotfire-server.jar:] at com.spotfire.server.security.SecurityFilter$InternalFilterChain.doFilter(SecurityFilter.java:1030) ~[spotfire-server.jar:] at com.spotfire.server.security.SecurityFilter$AuthenticationFilter.doFilter(SecurityFilter.java:334) ~[spotfire-server.jar:] at com.spotfire.server.security.SecurityFilter$InternalFilter.doFilter(SecurityFilter.java:1001) ~[spotfire-server.jar:] at com.spotfire.server.security.SecurityFilter$InternalFilterChain.doFilter(SecurityFilter.java:1030) ~[spotfire-server.jar:] at com.spotfire.server.security.SecurityFilter$UserDataConstraintFilter.doFilter(SecurityFilter.java:856) ~[spotfire-server.jar:] at com.spotfire.server.security.SecurityFilter$InternalFilter.doFilter(SecurityFilter.java:1001) ~[spotfire-server.jar:] at com.spotfire.server.security.SecurityFilter$InternalFilterChain.doFilter(SecurityFilter.java:1030) ~[spotfire-server.jar:] at com.spotfire.server.security.SecurityFilter$ConnectorFilter.doFilter(SecurityFilter.java:816) ~[spotfire-server.jar:] at com.spotfire.server.security.SecurityFilter$InternalFilter.doFilter(SecurityFilter.java:1001) ~[spotfire-server.jar:] at com.spotfire.server.security.SecurityFilter$InternalFilterChain.doFilter(SecurityFilter.java:1030) ~[spotfire-server.jar:] at com.spotfire.server.security.SecurityFilter.doFilter(SecurityFilter.java:160) ~[spotfire-server.jar:] at com.spotfire.server.security.AbstractFilter.doFilter(AbstractFilter.java:124) ~[spotfire-server.jar:] at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:358) ~[spring-web.jar:5.2.9.RELEASE] at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:271) ~[spring-web.jar:5.2.9.RELEASE] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) ~[catalina.jar:9.0.39] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) ~[catalina.jar:9.0.39] at com.spotfire.server.security.CustomAuthFilterWrapper.doFilter(CustomAuthFilterWrapper.java:90) ~[spotfire-server.jar:] at com.spotfire.server.security.AbstractFilter.doFilter(AbstractFilter.java:124) ~[spotfire-server.jar:] at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:358) ~[spring-web.jar:5.2.9.RELEASE] at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:271) ~[spring-web.jar:5.2.9.RELEASE] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) ~[catalina.jar:9.0.39] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) ~[catalina.jar:9.0.39] at com.spotfire.server.security.CsrfFilter.doFilter(CsrfFilter.java:74) ~[spotfire-server.jar:] at com.spotfire.server.security.AbstractFilter.doFilter(AbstractFilter.java:124) ~[spotfire-server.jar:] at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:358) ~[spring-web.jar:5.2.9.RELEASE] at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:271) ~[spring-web.jar:5.2.9.RELEASE] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) ~[catalina.jar:9.0.39] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) ~[catalina.jar:9.0.39] at com.spotfire.server.security.HttpMethodsFilter.doFilter(HttpMethodsFilter.java:182) ~[spotfire-server.jar:] at com.spotfire.server.security.AbstractFilter.doFilter(AbstractFilter.java:124) ~[spotfire-server.jar:] at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:358) ~[spring-web.jar:5.2.9.RELEASE] at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:271) ~[spring-web.jar:5.2.9.RELEASE] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) ~[catalina.jar:9.0.39] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) ~[catalina.jar:9.0.39] at com.spotfire.server.security.headers.HeadersFilter.doFilter(HeadersFilter.java:310) ~[spotfire-server.jar:] at com.spotfire.server.security.AbstractFilter.doFilter(AbstractFilter.java:124) ~[spotfire-server.jar:] at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:358) ~[spring-web.jar:5.2.9.RELEASE] at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:271) ~[spring-web.jar:5.2.9.RELEASE] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) ~[catalina.jar:9.0.39] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) ~[catalina.jar:9.0.39] at com.spotfire.server.security.AccessLogFilter.doFilter(AccessLogFilter.java:73) ~[spotfire-server.jar:] at com.spotfire.server.security.AbstractFilter.doFilter(AbstractFilter.java:124) ~[spotfire-server.jar:] at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:358) ~[spring-web.jar:5.2.9.RELEASE] at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:271) ~[spring-web.jar:5.2.9.RELEASE] at org.apache.catali Link to comment Share on other sites More sharing options...
Heleen Snelting Posted February 28, 2022 Share Posted February 28, 2022 Hi Revan, When you say 'the error has been logged' do you mean you have submitted a TIBCO Support casealready If that is the case, you will get your answer from the TIBCO Support team. If not, I recommend you submit a case at support.tibco.com so they can review thiserror for you. Thanks, Heleen Snelting, TIBCO Link to comment Share on other sites More sharing options...
Johannes Werner Posted March 4, 2022 Author Share Posted March 4, 2022 Hi Heleen, thank you for your response. My problem solved itself by rebooting the server. Thank you again for your help and thank you for your recommendation. Link to comment Share on other sites More sharing options...
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