TIBCO Academic Spotfire Server Connectivity Issue

[Varsha Mudgal]

Hello,

 

We have a TIBCO Education server that is used by universities to work on Spotfire. I usually start the instance once in a while and send the IP address to the university professors for them to continue using. However, recently, when I tried doing that, they ended up with the following error.

 

Error message: Cannot connect to the specified server.

Before trying again, make sure that the server you connect to is a valid Spotfire server, that the server is running, and that you are connected to the network.

 

ManifestWebException at Spotfire.Dxp.Services:

Could not connect to server 'http://52.90.48.10/' to download manifest, the operation timed out after 10000 ms . (HRESULT: 80131509)

 

Stack Trace:

at Spotfire.Dxp.Services.ManifestReader.DownloadAndParse(WebRequestCreator requestCreator)

at Spotfire.Dxp.Services.ManifestReader.GetReader(Uri uri, WebRequestCreator requestCreator)

at Spotfire.Dxp.Loader.EditServerControl.OkButtonClick(Object sender, EventArgs e)

[Kirsten Smith (she/her)]

Can the professor get to that IP address directly in a browser  Can the owner of the Server access the console and/or Library