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How to take a daily 8AM snapshot of queue quantity


Mauri Sutton

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Our queue of tickets has submission dates, start dates, end dates. Some tickets are in waiting, some are in process. (BOTH are considered part of the "queue" until they are closed) I simply want to plot to total number of tickets in queue at 8AM on each day. Or 8AM on monday of each week. Seems simple but for some reason I can't figure it out.
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I think it's not that simple. In particular when your tickets can be queued over several days....

 

You could write a data function that checks for each day (of your total date range) the status of your ticket at 8AM (basically the end dates) in your data set. Then you can count all tickets that are queued for each day and finally return a new data table with the results.

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