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  • TIBCO Spotfire Support Newsletter - Winter 2021-22


    News on the latest releases, hotfixes, knowledge base articles, and technical tips for TIBCO Spotfire administrators and users who want to stay up-to-date on Spotfire Support content.

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    TIBCO Spotfire Support Newsletter

    Winter 2021-2022

                                      

    Important Security Announcements

    TIBCO continues to work on investigating and identifying mitigations for the series of Apache Log4J related vulnerabilities. See TIBCO?s Apache Log4J Vulnerability Daily Update for the latest information.

    For Spotfire software, see the KB article TIBCO Spotfire Resolution and Mitigation for Apache Log4J Vulnerabilities for applicable versions and relevant remediation and/or manual mitigation steps.

    All TIBCO security advisories can be accessed from the Security Advisories for TIBCO Products web page.

    Latest Product Releases

    Since the last newsletter this summer, we have released TIBCO Spotfire version 11.5 on September 27, 2021 and TIBCO Spotfire version 11.6 on November 12, 2021, both of which are mainstream releases.  The most recent long-term support (LTS) release is TIBCO Spotfire 11.4. For more details on the difference between LTS and mainstream release types, see Overview of TIBCO Spotfire Releases.

    For a full list of new features and changes in these new versions, use these links:

    Highlights of Recent System Requirements Changes

    TIBCO Spotfire Analyst/Desktop/Web Player/Automation Services/Developer 11.5

    • Updated required Microsoft .NET Framework version to 4.8.x.
    • Dropped support for Windows 7 and 8. (Note: 8.1 is still supported.)

    TIBCO Spotfire Business Author/Consumer 11.5

    • Dropped support for Microsoft Internet Explorer 11.

    TIBCO Spotfire Server 11.5

    • Added support for PostgreSQL 13 as a Spotfire Server database.

    TIBCO Spotfire Server 11.6 / TIBCO Enterprise Runtime for R - Server Edition (TERR Service) 1.9 / TIBCO Spotfire Service for Python 1.5 / TIBCO Spotfire Statistics Services 11.6

    • Added support for Debian 10 and 11
    • Added support for OpenSUSE 15

    For a complete list of all system requirement changes in products and versions of interest to you, please see System Requirements.

    Highlights of Recent Deprecated and Removed Features

    TIBCO Spotfire Analyst/Desktop 11.5

    • : The jQuery 1.12.4 and jQuery UI 1.9.2 JavaScript libraries will not be distributed with future releases of Spotfire software. Your use of these third-party libraries, whether in this release, past releases, or future releases of Spotfire analytics, is at your own discretion and not supported or warranted by TIBCO. Please see Best Practices for Writing Custom JavaScript Code in Text Areas for additional information on using JavaScript code with Spotfire products.
    • : The unused license Use Custom Made Tools is removed.

    TIBCO Spotfire Server 11.6

    • : The hostName and address attributes of the com.spotfire.server:type=Server JMX MBean are deprecated and will be removed without replacement in a future version.
    • : The getReturnEndpoint() method of the CustomWebAuthenticatorInitContext API class is deprecated and will be removed in a future release. Please use the new method with the same name in the WebAuthenticationContext API class instead.

    For more information about these and other deprecated and removed features in all products and versions or interest to you, please read the individual release notes, available on the TIBCO Product documentation site (https://docs.tibco.com/products/tibco-spotfire/).

    Latest Hotfixes and Service Packs

    It is recommended to always keep your Spotfire environment up-to-date with the latest service packs and hotfixes.

    Hotfixes can be downloaded from the TIBCO Support Portal and are documented here: Overview of hotfixes for TIBCO Spotfire. Once you have logged in to the Support Portal, the hotfixes can be found under the Downloads menu > Hotfixes. On the Hotfixes page, Spotfire hotfixes can be found under "AvailableDownloads" > Spotfire.

    Service packs can be downloaded from the TIBCO eDelivery site

    Latest hotfixes:

    Product

    LTS Versions

    Mainstream Versions

    TIBCO Spotfire Clients (Analyst, Web Player (Consumer/Business Author) and Automation Services)

    TS_11.4.1 LTS HF-008: Hotfix for TIBCO Spotfire® 11.4.x (released: January 7, 2022)

    TS_10.10.4 LTS HF-025: Hotfix for TIBCO Spotfire® 10.10.x (released: January 7, 2022)

    TS_11.6.0 HF-002: Hotfix for TIBCO Spotfire® 11.6.x (released: January, 7, 2022)

    Latest service packs:

    Product

    LTS Versions

    Mainstream Versions

    TIBCO Spotfire Server

    TSS 11.4.4 LTS (released: December 20, 2021)

    TSS 10.10.9 LTS (released: December 20, 2021)

    TSS 11.6.3 (released: December 20, 2021)

    Get Notified on Product Updates

    Learn how to subscribe to notifications, release announcements, hotfixes, knowledge articles, retirement notices, and more.

    Review End of Support Timelines

    Review the end of support dates below and plan upgrades to supported versions where you can benefit from security updates, defect fixes, and features available in the latest releases.

    Support will answer product questions, but no new defect corrections in the form of hotfixes or service packs will be provided for these versions. Note: The current LTS versions 10.10 and 11.4 are not affected by this announcement.

    Refer to TIBCO Knowledge Base article 000027258 for the end of support dates and end of extended support dates for all TIBCO product versions.

    Tech Tips

    A common issue for Spotfire users is that performance is degraded when accessing files in the Web Player. It's important to do some initial investigation to determine exactly what is causing the poor performance so that steps can be made to improve the situation.

    For more details on these suggestions, please look through our Knowledge Base article on the subject:

    Troubleshooting Performance issues on TIBCO Spotfire Web Player

    Performance issues across TIBCO Spotfire Web Player environment:

    First, examine the system resources on the Node Manager and the health status of the services in the Spotfire Server Monitoring & Diagnostics page. There are many factors that can be a bottleneck on performance and cause a service to be exhausted, but the most common are RAM and CPU.

    • Is the RAM consumption constantly or regularly above 85%? It is important to understand the memory requirements of the .dxp files you are loading on the Node Manager to ensure your server is properly sized. If you are loading reports that require more RAM than your Node Manager has, then the environment may be chronically exhausted and have performance issues.
    • Is the CPU usage regularly near 100% utilization? It?s not unexpected for CPU usage to occasionally spike when intensive operations are being performed (like opening an expensive .dxp file), but it should return to normal when those operations are completed. 

    If you see obvious resource bottlenecks, then those need to be addressed by either increasing resources (see

    ) or decreasing load on the Node Manager.

    Performance issue on TIBCO Spotfire Web Player with specific dxps only:

    In this situation, the slowness is only with a particular analysis file (or set of similar analysis files), and other analysis files do not exhibit any slowness. To test this, be sure to compare versions, data sources, calculated columns and scripts, custom extensions, clients (Analyst vs Web Player), and resources on the machines accessing the files. Compare dxp files that see the issue versus those that do not to highlight potential root causes.

    It?s also important to determine exactly which action is slow. Is it slow to load, or during operations after the file has been opened, like switching tabs or rendering visualizations?

    Top Support Knowledge Base Articles

    TIBCO Spotfire Server:


    TIBCO Spotfire Web Player:


    TIBCO Spotfire Automation Services:


    TIBCO Spotfire Analyst:

    Continued Education

    We recommend that new Spotfire customers use the Spotfire Customer Orientation Guide. This page is a guide for system admins, data architects, analysts, power users, and others, to get Spotfire software quickly set up. The page also includes a robust enablement hub.

    We also host Dr. Spotfire sessions, create Quick Tip YouTube videos, and post other great content on the Spotfire Customer Success LinkedIn group to help users with unique analytics challenges. Please subscribe and follow us on YouTube and LinkedIn to stay updated!

    Review Customer Survey Feedback

    TIBCO Support routinely conducts surveys to evaluate customer satisfaction. You are invited via email to complete an online survey on cases you have logged. You can also submit a survey at any point during the case lifecycle. Thanks to everyone who submitted feedback. We use it to improve our service.

    Review Support customer satisfaction survey results


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